Although we do extensive testing before each new release, sometimes a bug sneaks past us! If you think you found one, please let us know.
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Although player passwords are not case-sensitive, you still may get locked out if you make a typo while trying to log in. Your account will unlock automatically. Wait a few minutes and try logging in again. Remember always to write down your username/password combinations so that you can continue to easily access your game!
If you've forgotten your password and you previously added a parent email address to your account, you can request a password reset email. Enter your username on the Returning Users login page without typing any password. Click "OK". Then, click the "forgot password" link that appears. An email will be sent to your parent's address.
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Has a parent ever purchased Membership or Credits for this username?
We can quickly reset your password with the information below:
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Why Do We Ask Your Age?:
The Children's Online Privacy Protection Act imposes certain requirements on Web sites that collect personal information from children under the age of 13. We need to know your age so we can comply with these requirements.
Are you playing with a Free Account?
We need to be sure you are the owner of the username before we can reset your password. Answer the questions below so we can determine whether you are the owner.
There are a few possible adjustments you can make to better access the game. Please try the steps below:
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All store items and costumes that you collect can be found in your Items Backpack. Just log into your player account, and start playing in an island. Once you're there, you can see the brown backpack icon in the top right corner. Click this, and then select "Store Items" from the dropdown menu. All of your store items are here
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Advertiser items are not "forever" items. This means that they expire after a certain period of time. If you keep your eyes open, these items sometimes make a re-appearance in the Poptropica Store on special occasions!
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Sorry, all Poptropica store items are final sale. We do not refund or exchange items. There also is no way to swap items between players.
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Yes. Click the scene map within the Island that you are currently playing. Then, click the blue "Restart Island" button.
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Although we do extensive testing before each new release, sometimes a bug sneaks past us! If you think you found one, please let us know. Unfortunately, we cannot always answer these reports, even though we do read them all. We will only reply if necessary.
If you are receiving an error message, please report it here.
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Let us know what you think about new releases on Poptropica! From new Islands to updated features, we always love to hear what you have to say. Unfortunately, due to volume we cannot reply to your emails. Thank you!
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