Do you have questions about Poptropica?
Here's how you can reach us for questions on:
- Membership & Credit Purchases
Ask questions on Membership and Credit purchases, renewals, and cancellations. - Poptropica Feedback
Share your thoughts on Poptropica.
Questions regarding a Membership or Credit purchase?
If you have questions regarding a Membership or Credit purchase on Poptropica, please fill out the form below and click submit. We take your billing concerns very seriously, and we will get back to you as soon as possible. Please do not include any credit card information on this form. Thank you!
If you would like to cancel your automatic renewal for a Membership, you can do so online by logging in to your Parent Account.
Questions on mobile billing? Visit zong.com.
Why Do We Ask Your Age?:
The Children's Online Privacy Protection Act imposes certain requirements on Web sites
that collect personal information from children under the age of 13.
We need to know your age so we can comply with these requirements.
Share your thoughts and feedback on Poptropica!
We enjoy reading your messages and value your feedback! However, due to the volume of mail we receive, we are unable to reply.
Please do not enter your full name, email address, or any other personally identifiable information, or your feedback will be deleted.
