Frequently Asked Questions

Use this page to answer some of the most frequently asked questions about your favorite virtual world - Poptropica!

What is Poptropica?

Poptropica is a virtual online world in which kids can travel, play games, compete in head-to-head competition, and communicate safely with each other.

Who created Poptropica?

Poptropica was created by Family Education Network, a division of Pearson.

When did Poptropica.com go online?

The official launch of Poptropica was September, 2007.

How much does it cost to join Poptropica?

Poptropica is totally free! There are no subscription costs.

I created a cool character, but how can I save my game?

You will only need to save your game once. While playing the game, click on the "Save" button in the bottom right corner. Then, create a username and password. After that, your game will be automatically saved for you. If you exit Poptropica and you want to continue playing your saved game, just click on the "Returning Player" button, then enter your user name and password.

I lost my user name / password how can I retrieve it?

Unfortunately, if you have lost your username or password, there is no way to retrieve it. We do not keep any private information about our users. We recommend you print out or write your username and password down on a piece of paper and keep it someplace safe!

How can I travel to a new island?

To move from island to island you need to find the Poptropica blimp. On Early Poptropica Island, the blimp is located between the Pop Art Museum and the Soda Pop Shop. Simply climb the rope to enter the blimp, and the Poptropica map will pop-up. Click on the island you want to visit, and the blimp will take you there.

One of the cards in my inventory won't work on every island. Why is that?

Some items and abilities are only accessible on certain islands. If your character has gained a jetpack and can fly, the jetpack may only be usable on the island it was retrieved.

I saved my game a long time ago. I still have the username and password, but when I tried it, it wasn't available. Where did it go?

If you keep returning to your saved game, your character and items will always be available. If you don't return for 6 months, it will be removed from Poptropica.

How do I use the Costumizer tool?

The Costumizer tool allows you to customize your outfit by copying clothes and accessories from other characters. Simply click on the shirt icon in the top right corner, then click on the character you want to copy from.