About Poptropica
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Poptropica® is a virtual world in which kids explore and play in complete safety. Every month, millions of kids from around the world are entertained and informed by Poptropica's engaging quests, stories, and games.
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How do you pronounce Poptropica? Pronunciation: pop-trop-i-kuh
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Poptropica is published by Family Education Network, the makers of Funbrain. Family Education Network is a part of Pearson, the education, services and technology company. Pearson's other primary operations include the Financial Times Group and the Penguin Group.
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How long has Poptropica.com been around? To the joy of many kids around the world, Poptropica launched on September, 2007.
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Game Questions
Account Information
Can you delete my son / daughter's account for me? Upon successful verification, a Parent can request the password be changed for their child's account rendering the account inaccessible. Accounts that do not have paid credit balances are deleted after 6 months of inactivity.
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Can I change my username and / or password? You can change your password by clicking on the Change Password button on your Stats page.
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I forgot my user name and / or password how can I retrieve it? Unfortunately, if you've forgotten your username, there is no way to retrieve it. We do not store any private information about our users. We recommend you create a new avatar and write your username down on a piece of paper and keep it in a safe place! Players can register a parent email address with Poptropica so that they can reset a child's password if it is forgotten. Your child must have input your email address through his/her player account and had the address verified specifically for this purpose before the "forgot password" function will work. Please note that parents cannot change a player password through their parent account. To reset the password, begin by entering the username on the Returning Player login page, without entering any password, and then click the "OK" button. Poptropica will display a "forgot password" link. Click that "forgot password" link, and then click the "OK" button. Poptropica will send an email to the parent with instructions for creating a new password for the child's account.
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Passwords must be at least five characters long and cannot contain your user name.
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Your Poptropican
I created a cool character, but how can I save my game? To save your game, click on the "Save" button in the bottom right corner. Then, create a username and password. After that, you will need to click the "Save and Quit" button to save your current progress. If you exit Poptropica and you want to continue playing your saved game, just click on the "Returning Player" button, then enter your username and password.
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Your inventory
One of the cards in my inventory won't work on every island. Why is that? Some items and abilities gained in-game are only accessible to use on certain islands. If your character has gained a jetpack and can fly, the jetpack may only be usable on the island it was retrieved. Items purchased in the Poptropica Store can be used across all islands!
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If you keep returning to your saved game, your character and items will always be available. If you don't return for 6 months, your game is removed from Poptropica.
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Playing the game
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In order to create a Multiverse room, you must purchase the Multiverse card in the Poptropica store. Once you have purchased the card, go to your inventory. Under "Purchased Items", select the Multiverse card and click the "Create" button. When the Multiverse screen appears, you can choose from a variety of Multiverse themed rooms. Once you have chosen a theme, click the "Create" button, and your Poptropican will enter your new room.
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How can I invite other people to my room? Once you have created a Multiverse room, you will be given a "Room Code" at the bottom right of your screen. Share this code with your friends if you would like them to join your room. Only 9 users may occupy a Multiverse room at a time. Only users who have purchased the Multiverse card can access your Multiverse. Once you have left your Multiverse room, the Room Code will expire.
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How do I Join a Multiverse room? Once you have received a Room Code, go to your "Purchased Items" area in your inventory. Select the Multiverse card and click "Create". Once the Multiverse screen appears, type in the Room Code you received into the "Join a room" field. Once you have typed in the code, click "JOIN."
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How do I communicate with others in Poptropica? Poptropica uses a pre-scripted chat system. This means that users are provided with question and answer options to choose from in order to communicate with each other. There is purposely no free chat in Poptropica in order to make our virtual world as safe as possible for kids. To communicate with another user, please visit a "Common" or "Multiverse" room. These rooms are filled with other users. To begin a conversation in a Common or Multiverse room, click on another Poptropican. You will be given the choice to chat, or play a game; choose "chat." Once you have chosen to chat, a series of dialogue boxes will appear. Choose one of the questions to ask the other user. If you receive a question from another user, you can choose from a series of responses.
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How can I travel to a new island? To move from island to island you need to find the Poptropica blimp. On Early Poptropica Island, the blimp is located between the Pop Art Museum and the Soda Pop Shop. Simply climb the rope to enter the blimp, and the Poptropica map will pop-up. Click on the island you want to visit, and the blimp will take you there.
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How do I use the Costumizer tool? The Costumizer tool allows you to customize your outfit by copying clothes and accessories from other characters. Simply click on the shirt icon in the top right corner, then click on the character you want to copy from.
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The dialogue goes by so quickly that I can't read it in time. Is there any way to slow it down? You can pause the game at any time by pressing the small pause button in the upper-lefthand corner of the screen. You can also pause and unpause the game by pressing the F8 button on your keyboard.
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You can start from the beginning of any island at any time. First, enter the island that you want to play from the beginning. Click the scene map in your island. Then, click the blue "restart island" button in the bottom-left corner of the screen.
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What are the system requirements to play Poptropica? Poptropica requires a computer with internet access and Adobe Flash Player.
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General questions
When is the next new island coming out? Check out the Creators' blog to find out the latest information on what's happening on Poptropica. http://blog.poptropica.com/
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Credits
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Credits are used to purchase items (such as costumes or gold cards) in the Poptropica Store for your Poptropican. You can buy credits online or via mobile phone.
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How can I buy Poptropica credits? You can buy Poptropica credits online through Poptropica. You must be 18 years of age in order to purchase credits, so please ask an adult if you are under 18!
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Can I transfer credits from one account to another? No. When credits are purchased for a Poptropican, they apply to that account only and are non-transferrable.
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Can I make a purchase using my mobile phone? As of January 2012, Poptropica is no longer offering mobile phone payments. Poptropica membership and credits can be purchased by credit card. Also, game cards redeemable for membership or credits can be purchased at the retailers listed here.
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What if I have a question on a credit purchase made with my mobile phone? Please contact Zong, our third party mobile payment provider. U.S. customers can call 866-532-2055 or contact them online at http://www.zong.com/help/contact-us. If you live outside the United States, please visit http://www.zong.com/help/contact-us.
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Can I return or exchange a Poptropica Store item? No. Gold Cards and Costumes purchased with Credits cannot be returned or exchanged. Please be sure you want the item before you select the "Get Item" button on the item card in the Poptropica Store.
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Membership
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Poptropica Membership gives you premium access to new islands and the Poptropica Store! You'll get Early Access to the newest islands, plus full access to us ALL costumes and gold cards in the Poptropica Store. More on Membership Benefits.
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What's the difference between purchasing a membership and purchasing credits? Membership allows you access to use ALL gold cards and costumes in the Poptropica Store during the time of your membership. If you choose to end your membership, you no longer have access to the items moved to your Store Items during membership. You will still have any items purchased with credits outside of membership. Poptropica Membership also gives you Early Access to each and every new island, to play and complete before the rest of the world! Credits allow you to purchase items which will remain in your account to use forever. Early Access to new islands is no longer available to purchase with credits, and is only available with membership.
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What is this charge for? Is it a reoccurring charge? All Poptropica Memberships automatically renew at the end of the term. If you wish to cancel your membership at any time, simply log in to your parent account to cancel your automatic renewal. Your membership access will stop at the end of your current cycle, and you will not be billed for renewal.
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Click the "Membership & Credits" link on the Poptropica.com home page. Buy a new Membership using the new credit/debit card. In the future, this new card is the one that Poptropica will charge for Membership renewals. Your new Membership purchase is appended to your Poptropican's existing Membership. The existing Membership will run for the full amount of time that you purchased before the new Membership begins.
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How do I cancel my membership? Visit the Parent Manage Account Log in Page to log in and easily cancel the automatic renewal on your membership(s).
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What do I do if a lost my Parent Account password? Visit the Parent Account Forgot Password page.
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What if I still have Membership questions that weren't addressed on this page? If you have additional questions about Membership, please contact us by using the form above.
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Poptropica Game Card
What is a Poptropica Game Card? A Poptropica Game Card is a pre-paid card that grants Poptropica players their choice of a Membership or Credits to use in the Poptropica Store.
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How do I activate my Poptropica Game Card? Follow these steps:
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My child is already a Member. Can we still use a Game Card? Yes. When you use a Game Card for an existing Poptropica Member, the Membership period will begin on your next re-billing date. You will not be charged at that time. Normal re-billing will resume at the end of the period.
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Where can I buy a Poptropica Game Card? Poptropica Game Cards are available at participating retailers. Find a retail store near you.
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How much does a Poptropica Game Card cost? The suggested retail price for a Poptropica Game Card is $10 US.
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Can I return my unused Game Card? There are no refunds for Poptropica Game Cards.
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Can I change my selection of Membership or Credits or once I've activated my Game Card? Game Card activations are final.
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Store
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The Poptropica Store is is THE place to shop for all sorts of fun costumes, cool items, and special abilities to customize your Poptropican!
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How do I buy something in the store? You need Membership or Credits to get items in the Poptropica Store.
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How Do I Get an Early Access Pass? When you become a member, you will automatically get Early Access to the newest island as soon as it's available! You can access it by clicking on the island on the Poptropica map. Early Access to new islands is no longer available to purchase with credits, and is only available with membership. See Membership Benefits.
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Why was I was notified that credits have been removed from my account or that my membership has been cancelled? This can be due to a number of reasons, such as:
In order to get credits or membership returned to your account you will need to have an adult purchase it for you.
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A card in the Poptropica Store that is marked "Free+" is available to Members and non-Members – no Credits needed. However, "Free+" experiences contain elements that are open to Members only. For example, all players can get the "Legendary Swords" quest from the Store and play the first few levels, but only Members can proceed past a certain point. See Membership Benefits.
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